Privacy Policy

At PotionAds Pte. Ltd. ("PotionAds", "we", "our", or "us"), your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information ("Personal Information") when you visit our websites, make purchases from our online stores, engage with our ads, or interact with any of our marketing and customer services (collectively, the "Services").

This Policy applies to all users in Singapore, Malaysia, Hong Kong, and other regions where PotionAds operates.

1. Information We Collect

a. Information You Provide Directly

• Account & Order Information: When you create an account or place an order, we collect your name, email, contact details, shipping and billing address, and payment information to process and deliver your purchase.
• Customer Support & Communication: When you contact us (via chat, email, or forms), we collect your name, email, and message contents to respond and support you.
• Marketing Preferences: If you sign up for our newsletter, offers, or SMS updates, we collect your contact info and preferences to personalize promotions.
• User-Generated Content: Any reviews, testimonials, or social posts you share with us may contain Personal Information.

b. Information Collected Automatically

• Technical Data: Your IP address, browser type, operating system, referring URLs, and session timestamps.
• Usage Data: Pages visited, time spent, clicks, and purchase behavior — used for analytics and performance optimization.
• Cookies & Pixels: We use cookies and tracking pixels (e.g., Meta Pixel, Google Analytics) to remember preferences, track conversions, and show relevant ads. You can disable cookies in your browser, but this may limit site functionality.
• Device Data: Includes device identifiers and language settings for display optimization.

c. Social and Third-Party Data

If you engage with our ads or content on platforms like Facebook, Instagram, or TikTok, we may receive limited data (e.g., engagement metrics or anonymized audience insights) from those platforms. These are governed by their respective privacy policies.

2. How We Use Your Information

We process your Personal Information to:

• Fulfill and deliver your orders.
• Manage customer accounts and payments.
• Send transactional or marketing emails/SMS (only with consent).
• Personalize content and offers you see on our website and ads.
• Analyze customer behavior to improve product and ad performance.
• Detect and prevent fraud or unauthorized transactions.
• Comply with applicable legal and tax obligations.

We may also anonymize or aggregate data for market research or internal reporting — this information cannot identify you.

3. Marketing and Advertising

We use Personal Information (like purchase history or website behavior) to:

• Deliver personalized ads across Facebook, Instagram, Google, and other networks.
• Measure ad effectiveness and campaign performance.
• Exclude existing customers from new acquisition campaigns.

You can opt out of marketing communications anytime by clicking "unsubscribe" in our emails or contacting help@potionads.com.

4. Disclosure of Personal Information

We may share your data in the following cases:

• Service Providers: With third parties who help us operate (Shopify, Stripe, Meta, Google, logistics providers, and analytics tools).
• Business Transfers: In case of mergers, acquisitions, or restructuring.
• Legal Obligations: To comply with laws or defend our legal rights.
• Affiliates: Within our corporate group for administrative purposes.

We do not sell your Personal Information and do not share it for third-party behavioral advertising without consent.

5. Your Rights

Depending on where you live (Singapore PDPA, Malaysia PDPA 2010, Hong Kong PDPO, or GDPR), you may have rights to:

• Access or request a copy of your Personal Information.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing or processing.
• Restrict or object to specific uses of your data.

To exercise your rights, contact help@potionads.com. We may verify your identity before acting on your request.

6. Data Retention

We keep Personal Information only as long as needed to fulfill orders, provide support, comply with legal obligations, or resolve disputes. When data is no longer needed, we securely delete or anonymize it.

7. Security Measures

We use SSL encryption, secure payment gateways, access controls, and other safeguards to protect your data. However, no system is completely secure — please use caution when sharing information online.

8. Children's Privacy

Our Services are not intended for individuals under 13 years old, and we do not knowingly collect their information. If you believe a child has provided data to us, please contact help@potionads.com for removal.

9. International Data Transfers

Your information may be transferred and stored outside your country (e.g., Singapore, Malaysia, Hong Kong, or other regions where our providers operate). We take reasonable steps to ensure equivalent protection, such as using Standard Contractual Clauses or similar safeguards.

10. Legal Bases for Processing

Depending on your jurisdiction, we rely on the following legal bases:

• Performance of Contract (to fulfill your orders).
• Legitimate Interests (to operate and improve our business).
• Consent (for marketing, cookies, etc.).
• Legal Obligation (for accounting, tax, or compliance requirements).

11. Third-Party Links

Our site may link to external platforms (e.g., Meta, Google, payment gateways). We are not responsible for their privacy practices — please review their policies before sharing information.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. If we make material changes, we'll update the Effective Date and notify you via email or a notice on our website. Continued use of our Services after updates means you accept the revised Policy.

13. Contact Us

If you have any questions, feedback, or data-related requests, please contact:

PotionAds Pte. Ltd.
📧 Email: help@potionads.com